Our Strengths

HERA's strength is its motivation and its determination to provide quality work of a high standard based on a dedication to evidence-based thinking and professionalism.

The impressive growth of HERA since its start as a modest consulting firm in 1990 attests to the high standards of our services.

Quality

HERA is committed to quality in the consulting services and in the products and tools it develops. Our high standards of quality are achieved through our quality assurance process:

Assuring quality in all stages of the service: preparation, coaching and supervision of the consultants;
Providing a senior member of staff who is not directly involved in the work to review and proof-read all produced documents;
Convening an advisory committee of independent experts for major assignment to review and guide the work of our staff and consultants;
Providing a professional, friendly and efficient working environment;
Maintaining a warm human touch in our professional relationships.

Evidence-based thinking

At HERA, we encourage our experts to continuously update their knowledge, and we facilitate their participation in training courses and international conferences.

HERA has established links with several Schools of Public Health and our experts participate regularly in pre- and postgraduate teaching. This assures that our field experience is shared and that our approaches and methods are subjected to critical scrutiny and tested against the most recent scientific evidence.

Professionalism

HERA carefully selects its consultants for each assignment, so as to ensure that the provided expertise fits the client's demand. HERA's core members and consultants have extensive professional experience in operational work, research and project implementation in multiple countries. This enables them to bring in experience from many different health systems.

HERA has adopted a Code of Conduct that governs the activities of our staff and consultants. For more information, please contact the office.

Finally, HERA is in the process of reviewing, streamlining and updating all its procedures with a view to obtaining the ISO 9001 certification, guaranteeing qualitative management practices. For more information, please contact the office.